Contact Us
Have questions, feedback, or need support? We’d love to hear from you.
Ways to contact BullionTally
HMS Developments
BullionTally is developed by Lunjevich Decorators Limited, trading as HMS Developments in New Zealand, and is dedicated to building professional tools for precious metals investors and collectors worldwide.
What we can help with
BullionTally is built and supported by a very small team in New Zealand, and every message reaches a real person rather than a ticket queue. Whether you are a brand-new stacker setting up your first portfolio or a long-time collector importing a spreadsheet of several hundred coins and bars, we are happy to walk through it with you. The list below covers the enquiries we receive most often, but it is not exhaustive — if your question is not on it, send it anyway.
Account & subscription support
Questions about the free tier, the 48-hour Pro preview, restoring a purchase on a new device, or moving your subscription between iOS and Android. Include the store you purchased through and we can usually resolve it in a single reply.
Importing your existing holdings
BullionTally imports CSV and Excel files with automatic column detection. If your spreadsheet uses unusual headers, mixed weight units or a currency other than USD, send us a sample and we will tell you exactly how to format it.
Spot price and data questions
Spot prices in the app and on this website are indicative rates for gold, silver, platinum and palladium. They will not match a dealer’s buy or sell quote, which includes a premium. If a price looks wrong rather than simply different, tell us.
Feature requests and bug reports
A large share of the roadmap comes directly from user email. Screenshots, your device model and the app version from Settings help enormously. Copper support, for example, is on the way because enough stackers asked for it.
Privacy, data and deletion requests
Your portfolio is stored locally on your device by default and no account is required to use the core tracking features. We never sell or share your holdings data. If you have chosen to create an account for optional cloud sync, you can delete that account and its server-side data from inside the app, and you can also request deletion by emailing us at [email protected] from the address associated with the account.
The free tier of BullionTally is supported by advertising, which means third-party SDKs including Google AdMob, Firebase Analytics and the TikTok SDK are present in the app. These are documented in full in our Privacy Policy. Upgrading to Pro removes advertising. If you would like to know exactly what is collected and why, the policy is written in plain English rather than boilerplate, and we are happy to answer follow-up questions directly.
Response times and time zones
We are based in New Zealand (UTC+12, or UTC+13 during daylight saving), which means we are roughly a day ahead of North America and Europe. Most email is answered within one business day, and urgent issues such as a failed restore-purchase or a crash on launch are prioritised. If you have not heard back within three days, check your spam folder and then resend — occasionally a reply is filtered. For partnership, advertising or dealer-directory enquiries, see the Partner Program page first, as it answers most commercial questions and includes current pricing.
You can also report issues directly from within the app via Settings → Report an Issue.